Success Stories

Vantage International collaborated with leading Romanian e-commerce company, eMAG, to reach their business growth goals.

THE PROBLEM: Selection Monitoring

While customers are pleased with eMAG, there was no mechanism to monitor gaps in selection with other marketplaces across the EU, like Amazon.co.uk.  

THE SOLUTION

Vantage helped eMAG define and implement a process for monitoring their selection gaps to other marketplaces, as well as a second process to acquire the selection and close the gap.  This ensures eMAG has all the products for which customers in Romania are looking.

THE RESULTS

In an additional project, Vantage International optimized eMAG’s quarterly reporting system for overall efficiency. 

THE PROBLEM: Quarterly Business Reviews

At Vantage, we know that a new perspective can shed light on dramatic inefficiencies. eMAG was spending two full business days each quarter on cross-departmental business reviews. Each department brought exhaustive PowerPoint decks and 40-60 page excel workbooks to gauge quarterly success. 

THE SOLUTION 

Vantage introduced new QBR narrative documents with workshop, training, and implementation for two company executives. Our goal was to try these QBR narratives for two quarters and see the outcome. 

THE RESULTS

In a dramatic reduction of time and effort, QBRs now take half a day at eMAG. Since Vantage’s renovation to the system, the number and rate of business metric improvements grows each quarter.